Terms of Business

All Web Design & Development services provided by Brand Chapter Agency (trading as Webvaganza) are subject to the following terms and conditions.

  • ESTIMATES & CONTRACTS. Estimates provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.

  • CHARGES & FEES. All new web design projects require an initial 50% deposit that will be due at contract signing. The remaining 50% balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet. Any check payments that do not clear will be charged a $35 fee. Brand Chapter Agency retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items. (see copyright & ownership clause)

  • PAYMENTS. Brand Chapter Agency accepts payments via Bank Transfer, Check, PayPal and all major Credit Cards. Your payment should come from PayPal available funds or credit card. Your project will not be released to you or uploaded until full payment is received.

  • HOURS OF OPERATIONS. Our business hours are Monday-Friday from 9am-5pm. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of $50 per hour with an additional charge of $15 per hour for after hour’s assistance.

  • CREDIT. All Brand Chapter Agency custom web design clients will have a Design by: Brand Chapter Agency link on their website in the footer of every page. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent. You may pay Brand Chapter Agency a fee of $150 to have this link permanently removed. Should you have a new layout designed for your site by a company other than Brand Chapter Agency, you may remove the credit from your website.

  • COPYRIGHT & OWNERSHIP. Upon completion of the project, Brand Chapter Agency transfers all rights and ownership of CUSTOM designs and programming written by Brand Chapter Agency to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners. Ownership and copyright of all Themeforest, Template Monster, HostGator and Limited Edition Templates available in our stores remain with Brand Chapter Agency and are not transferred to the client. Brand Chapter Agency reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by Brand Chapter Agency but not in legal use by the client. Brand Chapter Agency reserves the right to display websites and graphics that have been designed by Brand Chapter Agency on their website, and in any marketing material to aid as examples of our work.

  • DEVELOPMENT & DELIVERY. Brand Chapter Agency understands the importance of completing projects in a timely manner. We agree to complete the web design project within 90 days from the date of contract signing. If the client does not supply Brand Chapter Agency with complete text, graphic content and other requested materials for the contracted client within 90 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing to Brand Chapter Agency for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between Brand Chapter Agency and the client.

  • NON-COMMUNICATION. If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.

  • LIABILITY. Services purchased from Brand Chapter Agency are provided "as is" without warranty of any kind that the project will be uninterrupted or error free. In no event shall Brand Chapter Agency be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, mobile app, services, and/or goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, mobile app, services, and/or goods provided to the client. The entire risk as to the quality and performance of the project is with the client.

  • ACCEPTANCE. Please note that by submitting your deposit or downpayment for our services you are agreeing to all of our terms of service as written here.